I had an engaging conversation with Kellyann Curnayn, author of A Good Day in Hell: The Flatlining of Nurses Across America. She is a dedicated, practicing nurse. She told me that nurses do not get paid to take care of patients. They get paid to fill out paperwork. Kellyann has a point of view and Kellyann also stands up for something she believes in. Her employers may not agree with what she writes but she works everyday to make healthcare better for patients and for nurses.
I then found this wonderful quote from Winston Churchill. It reads: “You have enemies? Good. That means you’ve stood up for something.”
Having a point of view and acting on that point of view are two different things.
If the patient and the resident experience starts with the employee experience, it will only start when leaders SHOW us how. Having a point of view is OK. Acting on it is what counts.
Anthony Cirillo, FACHE, ABC, is a marketing consultant, professional speaker, aging and senior health expert, and the owner of Fast Forward Consulting. Visit his personal blog at www.anthonyssong.blogspot.com.
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